Front Office Manager / Receptionist

About the role

WorldLink HR is recruiting on behalf of a leading hotel for a Front Office professional to deliver smooth check-ins and a warm guest welcome.

Responsibilities

• Handle guest check-in, check-out and reservations
• Respond to guest enquiries and requests
• Process payments and maintain accurate billing
• Coordinate with housekeeping and other departments
• Manage bookings through the property management system
• Resolve complaints professionally

Requirements

• HND/Diploma in Hospitality or a related field
• 1+ year in a hotel front office (2+ for management)
• Proficiency in hotel booking and PMS software
• Excellent communication and a professional appearance
• Flexibility to work shifts