Dr Dr Do Good is hiring a Customer Support Specialist to be the main point of contact for our doctors and healthcare providers. You'll help providers get onboarded, solve technical issues, and feel supported on the platform.
Responsibilities
Onboard new doctors and providers onto the platform
Guide providers through setup, profiles and platform features
Respond to technical support requests by email, phone and chat
Troubleshoot issues or escalate them to the right team
Build and maintain positive relationships with providers
Follow up to make sure issues are resolved
Collect provider feedback and share it with the team
Keep records of support interactions
Requirements
Excellent written and spoken English
Strong communication and people skills
Patient, professional manner with doctors and healthcare professionals
Comfortable with technology and quick to learn software
Prior customer support or client-facing experience is an advantage
Good problem-solving and follow-up habits
Ability to work independently and manage time well